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Privacy Policy

Grandiflora Merchandising Pty Ltd (ACN 141 727 184)(“Grandiflora”) is bound by the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Private Sector) Amendment Act 2000 (“the Act”).

This Privacy Policy covers all dealings by Grandiflora with customers and the public, and applies to personal information collected by Grandiflora by any means. By using the Website operated by Grandiflora, or by interacting with Grandiflora in relation to the services and products offered by Grandiflora, you consent to Grandiflora using your personal information as set out in this Privacy Policy.

Personal information collected by Grandiflora

Grandiflora will only collect personal information from you with your prior knowledge and consent.

Grandiflora collects personal information directly from you when you submit it online to the Grandiflora Website, by telephone, or in person with one of our employees.

In the process of conducting our business, the type of personal information we collect includes your name, residential, delivery and billing addresses, telephone numbers, email address, as well as information about your transactions with Grandiflora, including the goods and services provided to you.

If you are accessing our goods and services via the Grandiflora Website, we may use technology to track your activities including your web browsing history of our Website and payment history with us.

Use of Information

Grandiflora will only use personal information provided by you for the purposes for which it was collected, that is, to carry on our business and provide services to our customers. This may include:

  • providing you with our goods and services;
  • responding to your questions and requests about the goods and services;
  • keeping a record of our work together; or maintain your details to allow us to contact you when necessary.

Personal information will only be provided to third parties and people outside the business where it is notified to you at the time of collecting the personal information, or with your permission.

Direct Marketing

As part of Grandiflora’s business activities and in a way to promote the services we can offer you, Grandiflora may use personal information you have provided us as for the purposes of direct marketing.

Grandiflora may, from time to time, use your personal information to contact you in relation to promotions and information about Grandiflora’s goods and services. This may be via email, SMS, MMS, social media (including Instagram and Facebook) and telephone.

You can opt out of receiving promotional material from us at any time by sending an email to the contact address below.


Grandiflora takes all reasonable steps to ensure that your personal information is protected from misuse or loss and unauthorised access, modification or disclosure. Grandiflora has systems in place to protect your privacy whenever we collect, store and use or disclose personal information.

Grandiflora does not maintain records of your credit card details.

Personal information is destroyed or de-identified when no longer required.

Access to personal Information

You may request access to personal information about you held by Grandiflora. Inaccurate or false information about you will be corrected by Grandiflora upon notification.